Appointments
NEW APPOINTMENTS SYSTEM
We have looked at your recent comments about the way patients book their appointments.
Main telephone number: 02392 827132
Morning Walk-in
These appointments are for current and urgent problems on every weekday: one problem for one person, per appointment. They are NOW held between 9.30 am and 10.30 am with a doctor of your choice, if available.
Afternoon Walk-in and Telephone calls
These appointments are also for current and urgent problems on every weekday: one problem for one person, per appointment. They are NOW held between 3.30 pm and 5.00 pm with a doctor of your choice, if available.
Bookable Appointments
Appointments can be made during normal working hours in person or by telephone. Doctor’s appointments can be made up to 4 weeks in advance.
Morning Triage Nurse
These appointments are for urgent problems only. This surgery is available Monday, Tuesday, Thursday and Friday from 08:30am to 10:30am (Please check suitability with reception).
Morning Telephone calls
These telephone calls are for current and urgent problems. Bookings for this facility are available daily from 08:00am to 10:30am with a doctor of your choice (if available).
Emergency Telephone Number: 02392 657400
Emergency
Please be considerate and only use this number if you require immediate attention from the doctor for very urgent problems. Alternatively dial 999 or contact NHS direct on 08454647
Home Visits
A home visit can be arranged on the main number if an illness prevents a patient from attending the surgery or the patient is housebound. Home visits are generally scheduled after their morning surgery. The receptionist will take some details and a contact telephone number if necessary so the doctor can prioritise the visit.
Test Results
Please contact the surgery on the main number for all test results after 2pm.
Without prior written authorisation results will only be disclosed to the patient, unless a minor.
Cancellations
If you need to cancel an appointment please let us know as soon as possible.
If you fail to give advance notification of a cancellation the appointment will be marked as “did not attend”. Three consecutive “did not attends” could result in removal from our practice list.
EMIS Access
Register your details in writing or use the form available from reception.
This service via the internet allows repeat prescription requests, also appointments may be made or cancelled online.
To access the EMIS web site click on the link: https://www.emisaccess.co.uk
Repeat Prescriptions
All requests must be submitted in writing allowing a minimum of two working days for process.
Please allow plenty of time when putting in your request so that you do not run out of medication.
DAY PRESCRIPTION REQUEST
RECEIVED (BEFORE NOON) |
DAY PRESCIPTION READY FOR COLLECTION |
|
Monday |
Wednesday afternoon |
|
Tuesday |
Thursday afternoon |
|
Wednesday |
Friday afternoon |
|
Thursday |
Monday afternoon |
|
Friday |
Tuesday afternoon |
Closed Circuit Television (CCTV)
Closed circuit television (CCTV) is installed at the Practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded.
The use of CCTV falls within the scope of the Data Protection Act 1998 (“the 1998 Act”). This code of practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 (3)(b) of the 1998 Act.
EMERGENCY LINE (023) 9265 7400
Please be considerate and only use this number if you need to contact a doctor urgently. Alternatively dial 999 or contact NHS Direct on 0845 46 47.
HOME VISITS (023) 9265 7401
A home visit can be arranged if an illness prevents a patient getting to the surgery. There are no set times for these visits - they are normally made in the morning or lunch time. They may be graded as to priority or severity and therefore the receptionist will need to take some details of your symptoms; a doctor may telephone prior to making the visit so please be ready to receive such a call.
TEST RESULTS (023) 9265 7402
At the time of investigation you will be advised the likely date we will receive your results. For reasons of confidentiality unless the patient is under age or we have their written consent, we can only discuss any result with the patient themselves. Please telephone for these results between:
| Monday | 1:00pm - 2:45pm |
| Tuesday | 2:00pm - 2:45 pm |
| Wednesday | 1:00pm - 2:45pm |
| Thursday | 1:00pm - 2:45pm |
| Friday | 1:00pm - 2:45pm |
Please also note this service will not be available on Target afternoons - see the dates for Target afternoons in the STAFF TRAINING AND TARGET section of the Training Practice Page.
REPEAT PRESCRIPTIONS (023) 9265 7403
The medications query line is available between 10.30am and 12.30pm Monday - Friday (except Bank Holidays). A dedicated member of the reception staff will be able to assist you with general queries about your medication.
All requests must be in writing and we require two working days to process repeat prescription requests. Please allow plenty of time when putting in your request so that you do not run out of medication.
| Day request received | Prescription ready for collection |
| Monday | Wednesday Afternoon |
| Tuesday | Thursday Afternoon |
| Wednesday | Friday Afternoon |
| Thursday | Monday Afternoon |
| Friday | Tuesday Afternoon |
There are several ways to request your repeat prescription:
- Register for “EMIS Access” (Egton Medical Information Systems) which is a service that offers repeat prescription requests to be arranged over the internet. These requests are then made ready for collection within the timescales above. EMIS Access can also be used to make and/or cancel appointments
- Register for “Pharmacy2U” which is an alternative service offering repeat prescriptions (only) over the internet or by phone. This service then arranges for your medication to be delivered to your address.
- Your local Pharmacy may be able to arrange requests and delivery of your medication on your behalf when prior arrangements have been made with them.
- By post - you can send in your request slip to us with the items ticked that you require. If you wish to have the prescription posted back to you, please enclose a stamped, addressed envelope and allow time for the postal service in addition to our timescales above.
- Hand deliver you request into either our external letter box or into the repeat medications box inside the surgery. Both boxes are emptied regularly.
APPOINTMENT CANCELLATION (023) 9265 7404
If for any reason you have to cancel an appointment please let us know. This is important as it allows another patient to make use of a very valuable appointment slot. You can do this either by:
Coming into the surgery in person to cancel and/or rebook. Telephone during surgery hours and speaking to a Receptionist Leave a message on our answerphone service which is available throughout the day or night.
PRIVATE MEDICALS, FORMS, CORRESPONDENCE ETC
For private correspondence and medicals (PMA) the fees have been changed recently. If you require anything to be done please ask the Receptionist how much the cost will be so that you are aware of this before the doctor completes any correspondence for you.
When you complete any claim form, solicitor enquiry, insurance proposal or similar, the paperwork provides an option to view the report before it is issued, a right under the Medical Records Act. When you ask for this option we will contact you upon completion of the paperwork to advise you it is ready for viewing. If you have not viewed the paperwork within the statutory 45 days we will forward it to the enquirer without further delay.
PMA Line: Private Medical Attendance (023) 9265 7408
| Monday | 10:30 am - 2:30 pm |
| Tuesday | 10:30 am - 12:30 pm |
| 2:00 pm - 2:30 pm | |
| Wednesday | 10:30 am - 2:30 pm |
| Thursday | 10:30 am - 2:30 pm |
| Friday | 10:30 am - 2:30 pm |
Please also note this service will not be available on Target afternoons - see the dates for Target afternoons in the STAFF TRAINING AND TARGET section of the Training Practice Page.
PASSPORTS
We no longer sign passport photos as the GP that signs the photo has to now put his or
her private information along with their signature.